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FAQs

How long does it to take to make my canvas print?

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you within 4-7 business days. Once we have a final artwork, our production team will complete your canvas print within 3-5 business days. 

 

How will my portrait be sent for proofing?

Your portrait will be digitally emailed to you when it's complete for proofing. We can only make two edits based on your original order details. To ensure speedy delivery of your canvas print, please make sure to approve your proof promptly!  

 

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job. If for any reason you are unhappy with the portrait, we are always ready to make revisions until you are 100% happy with your portrait.

 

What can I have as my background?

Please select from the color options that we have available.

 

Can you draw more than one person? Can I have my family portrait drawn? 

Right now, we are focusing on individual portraits. For any custom orders like group portraits, please reach out to us at info@pinkmango.us and we will do our best to help fulfill your order requests!

 

What are the best photos to send for illustration?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. Follow these guidelines to ensure the best results:

  • Please send photos where the person's head and shoulders are visible. Otherwise, the finished artwork will also be cropped.
  • Close-up photos are the best, but half-body ones where we can see the face in detail are also great.
  • Avoid sending photos that are cropped, blurry, or have harsh/colored light. 
  • Typically, a file size of 2 MB or greater is enough for us to work with without needing to apply a low resolution filter.

But don’t worry, we’ll let you know if we’re having any issues. 

 

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

 

Where do I input my promotional/discount voucher?

Place your order as usual and when you reach the cart page, there will be an input field where you can enter your discount code. Then click "Apply" to verify your code.

 

What if my printed product arrives damaged, or there is a fault?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@pinkmango.us so we can personally assist you and sort out your problem as quickly as possible.

 

I'm not happy with the Pink Mango piece I received, how do I go about returning it?

Whoa, hold the phone! Before you return it, let us reprint it for you. We're 100% committed to making you happy. If you absolutely want a refund, contact us.